Most shipped products are produced for one verified machine, surface, size, or brand. These rules are supplied with orders that incorporate them; later revisions do not change an already accepted order.
Effective October 17, 2026
Where we ship
We currently quote shipment within the United States. Available carrier, service level, freight method, insurance, signature, and price depend on the package size, destination, value, and written order. Local pickup at our Stillwater shop may be available by appointment.
Production and ship dates
A production estimate begins only after fitment and measurements are verified, artwork is approved, payment requirements are satisfied, and required materials are available. The written order states the expected ship window. If no ship time is stated, we will ship within 30 days of the completed order or contact you for consent to a revised date and provide the cancellation or refund options required by law.
Address and fitment accuracy
Review the shipping address, year, make, model, body configuration, plastics, dimensions, and approved proof before production. Contact us immediately if anything is wrong. We cannot promise an address, fitment, or design change after production begins. Reshipment or remaking due to customer-supplied errors is charged separately.
Tracking, delivery, and delay
When available, tracking is sent to the order contact. Carrier scans and delivery estimates are not controlled by us. If we cannot ship within the promised time, we will notify you, provide a revised date, and honor applicable cancellation and prompt-refund rights. Weather, carrier interruption, remote delivery, customs, or an incorrect address can affect transit after shipment.
Transit damage or missing packages
Inspect the package promptly. Keep the carton, labels, packing material, and product. Contact us as soon as possible—ideally within five business days—with the order reference, photos of the unopened damage when possible, photos of the packaging and product, and a description of what is missing or damaged. We will coordinate the carrier claim and the appropriate replacement, repair, or refund remedy.
Custom product returns
Custom wraps, graphics, kits, decals, signs, banners, printed material, and approved personalized goods are generally not returnable for preference changes, incorrect customer-supplied information, or customer installation error. If the product does not match the approved order or has a verified production defect, contact us before installing or altering it. We will inspect the evidence and, when responsible, repair, reproduce, replace, or refund the affected portion as appropriate.
Stock-item returns
An unopened, unused, noncustom application tool kit may be eligible for return within 30 days of delivery with prior authorization. Original and return shipping are not refundable unless the item was incorrect or defective. Returned items must be complete and in resalable condition. Do not send a return without authorization.
Cancellations
Request cancellation in writing promptly so we can stop avoidable work and commitments. We provide an itemized accounting of completed services and legally recoverable, documented noncancelable material or third-party costs, less refunds, credits, and avoided costs. Any remaining refundable balance is returned. A deposit is not automatically forfeited, and the entire unperformed balance is not automatically charged.
Custom goods already produced are generally not returnable for a change of preference. Defect remedies, our production-error responsibilities, required shipment-delay refunds, and other mandatory rights remain available. See Service Terms for the related agreement provisions.
How to request help
Email sales@stcroixwraps.com with the order or quote reference, the name on the order, photos, and the remedy requested. Do not install, trim, discard, or ship back disputed material until we respond with instructions.